How to Listen First, Sell Last on LinkedIn

(Bonus Info on Tip #9)

Listen First, Sell Last. What does listening actually mean when it comes to digital?

Science of Compassion

Selling more begins by changing our mental approach and online actions. Research shows that becoming compassionate to others leads to an increase in creativity, problem-solving skills and our sense of connection to others. [i] Compassionate behavior enables our abilities to persist longer at unfavorable tasks and act as a buffer to stress. [ii] When you adopt a compassionate approach, not only will you work smarter, longer and more efficiently, but you’re also more likely to pick yourself back up when you’re down.

Whether you’re trying to reach your monthly sales target or land that strategic account you’ve been chasing, lose the gimmicks because they’re to easily detected online. A compassionate approach means thinking of “we” instead of “I.” Cultivate digital mindfulness. We’re familiar with the idea that it takes 21 days to form a habit, so, make it a daily practice to think of your customers as people rather than revenue sources. [iii] The easiest way to do this is by asking questions. Practice digital mindfulness by asking your customers questions and actively listening to their answers.

Apply the practices of empathetic thinking and digital mindfulness with every post, comment and online action to ensure your business is sincerely in operation to help others. Most of you reading this are familiar with the concept of ABC, Always Be Closing. Often, when it comes to social selling the best way to close sales is to follow the mantra of ABH, Always Be Helping.

Check out more tips on LinkedIn in Erik Qualman’s new book, How to Sell on LinkedIn.



[i] Seppala, Emma. “The Compassionate Mind.” Association for Psychological Science. Accessed April 31, 2016. publications/observer/2013/may-june-13/the-compassionate-mind.html

[ii] Boniwell, Illona. “Positive Psychology UK.” Accessed May 3, 2016. http://

[iii] “Why Content Goes Viral: What Analyzing 100 Million Articles Taught Us. |” OkDorkcom. April 21, 2014. Accessed June 28, 2016. http://

About the Author: Erik Qualman

Often called a Digital Dale Carnegie and The Tony Robbins of Tech, Erik Qualman is a #1 Best Selling Author and Motivational Keynote Speaker that has spoken in 49 countries.

His Socialnomics work has been featured on 60 Minutes to the Wall Street Journal and used by the National Guard to NASA. His book Digital Leader propelled him to be voted the 2nd Most Likeable Author in the World behind Harry Potter's J.K. Rowling. Qualman is a sitting professor at Harvard & MIT's edX labs.

His latest book What Happens in Vegas Stays on YouTube is a Pulitzer Prize nominated work.
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